Cancellations and REFUNDS
Damaged Goods. If a book arrives at your address in a damaged condition, please take photos of the damages and email them to us at [email protected] in order for us to process this situation, e.g. to send a replacement books(s) or process a refund.
Cancellations and Refunds. You may cancel any online order you place with us up to 14 days after purchase.
In order to receive a refund, if you have already received a physical book(s), or if we have already dispatched it / them to you via the courier system, you will need to return the physical book(s) to us at your own cost, to arrive with us undamaged. You must contact us before sending any returns to ensure you are clear on the conditions and on the address to return books to. Do not return books to our office (Skerries) address. We may charge you for further onward carriage costs if books are returned to wrong address and not returned to the address provided by us.
Cancellations and Refunds. You may cancel any online order you place with us up to 14 days after purchase.
In order to receive a refund, if you have already received a physical book(s), or if we have already dispatched it / them to you via the courier system, you will need to return the physical book(s) to us at your own cost, to arrive with us undamaged. You must contact us before sending any returns to ensure you are clear on the conditions and on the address to return books to. Do not return books to our office (Skerries) address. We may charge you for further onward carriage costs if books are returned to wrong address and not returned to the address provided by us.
Data Protection
Financial Details. Brighter Minds does not capture or store any financial information. If you make a purchase on this site using a bank card or paypal, that information is not seen by Brighter Minds. It is encrypted and passed directly to Paypal or Stripe (the payment processors). Those organisations process that information with the same security and data protection standards that apply to all their customers and transactions throughout the Republic of Ireland.
Personal Information. We store names and addresses and email addresses of adults who have purchased items from us. The only reason we store this information is to be able to communicate with our customers, and to provide customer service, and we have never and will never divulge this information to any third party.
Here is more specifically why we need this information, and how we use it:
Here is more specifically why we need this information, and how we use it:
- We need to store your name and address in order to effect a legal sale, and to correspond with you.
- If you buy a book from us, we need your address in order to deliver the book to you.
- We need an email address so that we can sent you an order confirmation / receipt, and notice of delivery.
- We need an email address if we need to send ebook login details to you.
- If you forget your login details, we may send you a reminder or a new set of login details to your email address.
- If there is an upgrade to your ebook, or other information that may be relevant to your purchase, we may email you to let you know.
- We will only use your email address to communicate with you, and we will never divulge your email address to anyone else / any third parties.
- We only use information that has been entered by customers / users themselves
Teachers. We hold email addresses of teachers that have supplied their email addresses to us. We send irregular emails to teachers to let them know about new or additions to books or ebooks. Teachers may unsubscribe from such email communications at any time using an unsubscribe link in the email.
Cookies. The shopping cart pages use cookies to remember what items you've selected until you've fully checkout. This is common to all shopping cart systems. Brighter Minds itself has no access to those cookies, does not generate cookies or use or store or forward them to any third parties in any way.
eBook Access. Our ebook software records when a user logs in. it records the date, time, username, and resources accessed. Real names are not recorded. Access is logged to ensure that only authorised usernames are attempting to accessing the system, to detect and guard against 'hacking' / illegal use, to provide customer service to customers/users if they are having trouble logging in, and to measure the demand for the system to ensure that we can provide the expected level of service to users.
terms and conditions of ebook usage
A Brighter Minds ebook is the version of the paper book that is viewable electronically / online, including any associated videos and quizzes.
One person usage. If you purchase an ebook from Brighter Minds, that grants a licence to one person only to use that ebook for a specified period of time (2 or 3 years). We monitor ebook usage and access, and if we deem that a login (username) is being shared by more than one person, we reserve the right to remove access to that username, without notice or compensation.
Multiple devices. The single authorised user may use the ebook on different devices, e.g. at home and at school. Note that, in order to guarantee that the user will be able to access the ebook on the next device, the user should log out of the ebook each time, on each device.
eBook technical requirements. An internet connection is required to access use the ebook. Brighter Minds is not responsible for any issues caused by slow and intermittent internet connections.
Our ebooks should run on the latest versions of all the common browsers, namely Google Chrome, Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, and Apple Safari, however we recommend you use / set up Google Chrome as the default browser on your device. In order to resolve any potential issues with viewing your ebook, you may be required to upgrade to the latest version of your browser, or to use a specific browser on that device.
Our ebooks should run on the latest versions of all the common browsers, namely Google Chrome, Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, and Apple Safari, however we recommend you use / set up Google Chrome as the default browser on your device. In order to resolve any potential issues with viewing your ebook, you may be required to upgrade to the latest version of your browser, or to use a specific browser on that device.
Technical support. If you are experiencing issues in viewing the ebook using the latest versions of the above browsers, please contact us at [email protected], or via our Contact Page. We will respond at soon as we can.
Sharing eBook content. Your Brighter MInds ebook is for single-user access only. Sharing with others may result in your access being removed. You may be given a warning in advance of removing your access, or we may remove access immediately if necessary. Attempts to copy and distribute ebook content over the internet, or in any other way, for any purposes, will be treated as theft and copyright violation, will be reported to the relevant school and Garda authorities, and may result in legal action.
Teacher eBook Usage. The terms of our online licence only allow teachers to use the online resources in school if the school is a customer of Brighter Minds, i.e. - as long as their school or their students have purchased a class set of Brighter Minds student books. Teachers of Engineering and related subjects are allowed free access to and usage of the Brighter Minds online resources in their school as long as their school is a customer.. If their school is not yet a customer, teachers may be granted an ebook license by Brighter Minds for a limited period in order to evaluate the book and online resources. If after this time, the school has not purchased a class set of books, the temporary online access granted to the teacher for evaluation purposes will expire.
Note that in order for teachers to use our online material in the classroom, they must have a teacher account with a teacher license issued by us. Teachers do not have a license to use our material in the classroom without a teacher license issued by us. Teachers may need to provide evidence that our books are in use in the school.
We may set expiry dates on teacher accounts. This is because teachers move from school to school. If the teacher account expires and the teacher is teaching in a customer school, we will restore the teacher account as soon as possible / as soon as the teacher contacts us.
Note that in order for teachers to use our online material in the classroom, they must have a teacher account with a teacher license issued by us. Teachers do not have a license to use our material in the classroom without a teacher license issued by us. Teachers may need to provide evidence that our books are in use in the school.
We may set expiry dates on teacher accounts. This is because teachers move from school to school. If the teacher account expires and the teacher is teaching in a customer school, we will restore the teacher account as soon as possible / as soon as the teacher contacts us.
FREE MATHS GRINDS SERVICE
Provided from 13th September 2022, free weekly online maths grinds are provided on this website to those that wish to watch them. No registration or login or fee is required, and it is not our intention to introduce any at this point. When viewers purchase an optional associated maths grinds workbook from our website, this helps us offset the cost of providing the service. We will endeavour to provide this service for free for as along as possible. Of course we cannot foresee events, hosting costs may rise, we do not know how many workbooks we will sell to offset the costs of providing the service, and we do not know how much corporate or philantropic sponsorship we may receive, and so for all these reasons, we cannot be sure for how long / how many years we can provide the service. We will always endevaour to show the entire 30-week course, i.e. not break the course once it has started. We will do our utmost to make sure this free service can continue to run for many years, as we believe in it passionately.
